The recent white paper released by HSMAI is a gold mine for hotel managers and owners as shoulder seasons start to creep in. The white paper is an in depth explanation of various (and proven [...]

Many of our business partners at ResortsandLodges.com have been given insight into the power of customer reviews: Reviews drive credibility, can be used as a tool to improve front end staff, as well [...]

In an online market place filled with banners, pop-up's, sign up's, etc. the art of customer service in hospitality can sometimes be overlooked. It is important to remember the value behind genuine [...]

In the hospitality industry, it's the latest, greatest hotel features, lowest prices, and most eccentric travel packages that seemingly draw the largest followings. That is great for large hotels, [...]

The importance of content in the hospitality industry cannot be stressed enough. "Content is king," as the saying goes is holding truer everyday. With that in mind, it is important to remember that [...]

Often times, companies get caught up in the branding of themselves, their products and their services. It is important to remember what exactly branding is, and where we actually want to focus our [...]

As a marketer in the travel industry you probably realize online marketing can be complex and watching your budget is most likely your first priority. From blogs and social media to online travel [...]