We have discussed the role technology plays in the hospitality at length on the ResortsandLodges.com Business Blog, but the digital customer experience agency MCD Partners has taken this examination [...]

Well-informed hotel revenue managers have always used a variety of factors to determine pricing for available rooms. These factors include the competitive landscape, market trends as well as [...]

Mobile devices have become an increasingly important part of our everyday lives, so it only seems natural that hotels would integrate mobile technology into their day-to-day operations. Our last blog [...]

If you own a smartphone, the next time you travel you may not need a key for your hotel room. In fact, you may be able to bypass the registration desk altogether.

Your staff is perhaps the most important key to delivering great customer service to travelers. Year-round properties have the opportunity to be diligent and discerning with their hiring options, but [...]

Marketers should always be looking for an opportunity to engage customers, with the ultimate goal of letting consumers do your advertising for you. The recent social media boom gives travelers a [...]