Vacant rooms are a problem for hoteliers across the world. There is seemingly always a few rooms open here, a few rooms open there. Old logic will tell us that these rooms are going to remain empty; [...]

The recent white paper released by HSMAI is a gold mine for hotel managers and owners as shoulder seasons start to creep in. The white paper is an in depth explanation of various (and proven [...]

Many of our business partners at ResortsandLodges.com have been given insight into the power of customer reviews: Reviews drive credibility, can be used as a tool to improve front end staff, as well [...]

In an online market place filled with banners, pop-up's, sign up's, etc. the art of customer service in hospitality can sometimes be overlooked. It is important to remember the value behind genuine [...]

The ResortsandLodges.com Marketing Center serves as a platform for lead management and new business generation. When used to its fullest capacity, the lead tool can be a golden ticket to increasing [...]

The 2013 VRMA Eastern Seminar in Savannah Georgia, brought industry thought leadership and expertise to the forefront. What followed was a plethora of hotelier gold; knowledgable experts and industry [...]